How to Use the Service Ticket System

If you encounter a technical issue or have a request, the service ticket system lets you communicate directly with the MyDentalPractice support team.

Click the Help icon (question mark) in the bottom right corner

Click Submit a Ticket

Fill in the details:

- Subject — Brief description of the issue

- Category — Bug Report, Feature Request, Billing Inquiry, Account Issue, Other

- Priority — Low, Medium, High, Critical

- Description — Detailed explanation of the issue

- Attachments — Screenshots, error messages, or relevant files

Click Submit

After submitting:

You receive a confirmation email with your ticket number

The support team reviews your ticket

You are notified of updates via email and in-app notifications

The team may ask follow-up questions through the ticket thread

View all your tickets at Help → My Tickets:

Open — Awaiting response or in progress

Pending — Waiting for your response

Resolved — Issue has been addressed

Closed — Ticket is complete

Click any ticket to view the conversation thread:

Add replies with additional information

Attach files to your replies

Mark the ticket as resolved if your issue is fixed

If you are not satisfied with the response:

Reply to the ticket and explain your concern

Click Escalate to flag the ticket for senior support

The team lead will review and respond