SupportGetting Started

User Management

6 min read
Last updated: February 15, 2026

User Management

MyDentalPractice uses role-based access control to ensure each team member sees only what they need. This guide covers how to add users, assign roles, and manage permissions.

Understanding Roles

RoleAccess Level
OwnerFull access to everything including billing and account deletion
AdminFull clinical and administrative access, cannot delete the account
DentistPatient records, appointments, treatments, and clinical notes
ReceptionistPatient records, appointments, and basic billing
AssistantView-only access to appointments and patient names

Inviting Team Members

  • Navigate to Settings → Team Members
  • Click the Invite Member button
  • Enter their email address
  • Select the appropriate role from the dropdown
  • Click Send Invitation
  • The invited person will receive an email with a link to create their account. The invitation expires after 7 days.

    Managing Existing Members

    From the Team Members list, you can:

  • Change Role — Click the role badge next to a user to change it
  • Deactivate — Temporarily disable access without deleting the account
  • Remove — Permanently remove the user from your clinic
  • Deactivated users cannot log in but their activity history is preserved for audit purposes.

    Permission Details by Role

    Dentist Permissions

  • View and edit all patient records
  • Create and manage appointments
  • Write clinical notes and treatment plans
  • Generate prescriptions
  • View (but not edit) invoices
  • Receptionist Permissions

  • View patient contact information and appointment history
  • Create, reschedule, and cancel appointments
  • Create invoices and record payments
  • Cannot view detailed clinical notes or treatment plans
  • Assistant Permissions

  • View the daily appointment schedule
  • See patient names and appointment types
  • Cannot access patient records, billing, or clinical data
  • Two-Factor Authentication

    For additional security, enable two-factor authentication for all users:

  • Go to Settings → Security
  • Toggle Require 2FA for all users
  • Each user will be prompted to set up 2FA on their next login
  • We strongly recommend enabling 2FA for all accounts with Admin or Owner roles.

    Audit Trail

    Every action taken by team members is logged in the audit trail. Access it via Settings → Activity Log to see:

  • Who logged in and when
  • Patient records viewed or edited
  • Appointments created or modified
  • Settings changes
  • This is useful for compliance, accountability, and troubleshooting.

    For initial clinic setup, see our Account Setup Guide.

    Still need help?

    Our support team is available Monday-Friday, 9am-6pm WAT.