How to Manage the Patient Queue
The queue system helps manage your reception area by tracking which patients are waiting, how long they have been waiting, and who should be seen next.
Accessing the Queue
Click Queue in the sidebar. The queue view shows all patients currently in your clinic.
Adding Patients to the Queue
Automatic Check-In
When a patient with a scheduled appointment arrives:
Walk-In Check-In
For patients without appointments:
Queue Display
The queue shows, for each patient:
| Column | Description |
|---|---|
| Position | Their place in line |
| Patient Name | Name and patient ID |
| Wait Time | How long they have been waiting |
| Reason | Appointment type or walk-in reason |
| Dentist | Assigned provider |
| Status | Waiting, In Treatment, Completed |
Managing the Queue
Reordering
Drag and drop patients to change their position. Use this to prioritize:
Calling a Patient
Click Call next to a patient to:
Removing from Queue
Click Remove to take a patient out of the queue:
Wait Time Display
The queue calculates and displays:
Queue Analytics
View queue performance at Analytics → Queue:
For appointment booking, see Booking Appointments.