How to Offer Payment Plans
For high-value treatments, payment plans allow patients to spread the cost over multiple installments, making care more accessible and improving your collection rate.
Creating a Payment Plan
- Total Amount — The invoice total
- Down Payment — Initial payment required (e.g., 30% of total)
- Number of Installments — How many payments (e.g., 3, 6, or 12)
- Frequency — Weekly, Bi-weekly, or Monthly
- Start Date — When the first installment is due
Payment Schedule
The system generates an installment schedule:
| Installment | Due Date | Amount | Status |
|---|---|---|---|
| Down Payment | March 5, 2026 | ₦30,000 | Paid |
| Installment 1 | April 5, 2026 | ₦23,333 | Pending |
| Installment 2 | May 5, 2026 | ₦23,333 | Pending |
| Installment 3 | June 5, 2026 | ₦23,334 | Pending |
Recording Installment Payments
As patients make payments:
Automated Reminders
The system sends payment reminders:
Configure at Settings → Billing → Payment Plans → Reminders.
Overdue Handling
If an installment is missed:
Patient View
Patients with portal access can:
Payment Plan Reports
View payment plan performance at Analytics → Billing → Payment Plans:
For invoice creation, see Creating Invoices. For payment methods, see Payment Processing.