SupportBilling & Payments

Creating Invoices

7 min read
Last updated: February 20, 2026

Creating Invoices

MyDentalPractice makes it easy to generate professional invoices, track payments, and send receipts to patients.

Creating an Invoice

From the Appointment

The quickest way to create an invoice:

  • Open the completed appointment
  • Click Generate Invoice
  • The system pre-fills the invoice with:
  • - Patient details

    - Treatment performed

    - Default pricing from your treatment catalog

  • Review, adjust if needed, and click Create Invoice
  • Manual Invoice Creation

  • Navigate to Billing → Create Invoice
  • Select the patient
  • Add line items:
  • - Click + Add Item

    - Select a treatment from the dropdown (or type a custom item)

    - Set quantity and unit price

    - Tax is calculated automatically based on your settings

  • Add optional discount (percentage or fixed amount)
  • Add notes or payment terms
  • Click Create Invoice
  • Invoice Details

    Each invoice includes:

  • Invoice Number — Auto-generated (format: INV-2026-00001)
  • Patient Name and Contact
  • Clinic Details — Name, address, logo
  • Line Items — Treatment, quantity, unit price, total
  • Subtotal, Tax, Discount, Grand Total
  • Payment Status — Unpaid, Partially Paid, Paid
  • Due Date — Configurable (default: due on receipt)
  • Customizing Invoice Templates

    Go to Settings → Billing → Invoice Template to customize:

  • Clinic logo placement and size
  • Color scheme (header and accent colors)
  • Payment terms text
  • Bank account details for transfers
  • Footer text (e.g., "Thank you for choosing our clinic!")
  • Sending Invoices

    After creating an invoice, you can:

  • Email — Click Send via Email to deliver a PDF to the patient's email
  • SMS — Send a payment link via SMS
  • Print — Click Print to generate a printable PDF
  • WhatsApp — Click Share to generate a shareable link
  • Invoice Statuses

    StatusMeaning
    DraftCreated but not yet finalized
    SentDelivered to the patient
    UnpaidFinalized, awaiting payment
    Partially PaidSome payment received
    PaidFull payment received
    OverduePast due date with balance remaining
    CancelledVoided invoice

    Partial Payments

    To record a partial payment:

  • Open the invoice
  • Click Record Payment
  • Enter the amount received
  • Select the payment method
  • The remaining balance is updated automatically
  • The patient receives a receipt for the partial payment
  • Credit Notes

    If you need to refund or adjust an invoice:

  • Open the paid invoice
  • Click Create Credit Note
  • Select the items to credit
  • Choose to refund to the patient or apply as credit for future visits
  • Bulk Invoice Operations

    From Billing → All Invoices, you can:

  • Export invoices to CSV for accounting software
  • Filter by status, date range, or patient
  • Send payment reminders for overdue invoices in bulk
  • For accepting payments, see Payment Processing. For tracking revenue, see Financial Reports.

    Still need help?

    Our support team is available Monday-Friday, 9am-6pm WAT.