How to Manage Notifications

MyDentalPractice sends notifications for appointments, messages, billing events, and system alerts. Customize what you receive and how.

Notification Center

Click the bell icon in the top navigation bar to open the notification center. Here you see:

Recent notifications grouped by type

Unread count badge

Quick actions (mark as read, dismiss)

Configuring Notification Preferences

Go to Settings → Notifications to customize:

Appointment Notifications

Event	In-App	Email	SMS
New booking	On	On	Off
Cancellation	On	On	Off
Reschedule	On	Off	Off
Patient check-in	On	Off	Off
No-show	On	On	Off

Billing Notifications

Event	In-App	Email
Payment received	On	On
Invoice overdue	On	On
Insurance claim update	On	On

Chat Notifications

Event	In-App	Email	Desktop
New message	On	Off	On
Unread summary	Off	On (daily)	Off

System Notifications

Backup completion

Storage usage warnings

Security alerts (new login, password changes)

Software updates and new features

Quiet Hours

Set times when non-urgent notifications are silenced:

Go to Settings → Notifications → Quiet Hours

Toggle Enable Quiet Hours

Set start and end times (e.g., 9 PM to 7 AM)

Critical alerts (security, system errors) still come through

Per-Device Settings

If you access MyDentalPractice from multiple devices, notification preferences apply across all devices. Desktop push notifications can be enabled or disabled per browser from the notification settings page.

For SMS reminders to patients, see SMS Reminders. For chat, see How to Use Patient Chat.

How to Manage Notifications